Refund & Return Policy - MiniVibeCo

Refund & Return Policy

Last updated: June 2026

Our Promise: If you're not satisfied with your purchase, we'll make it right. You have 30 days from delivery to request a return.

30-Day Return Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, you may return it within 30 days of the delivery date for a refund or exchange.

Return Conditions

Items must be unused and in the same condition as received
All original packaging, tags, and accessories must be included
Proof of purchase (order number or receipt) is required
Custom or personalized items are non-returnable unless defective

How to Start a Return

Email us at support@minivibeco.online with your order number and reason for return
We will send you a return authorization and instructions within 24 hours
Package the item securely with all original packaging
Ship the item to the address provided in the return instructions
Once received and inspected, we will process your refund

Refund Timeline

Inspection: 2-3 business days after we receive your return
Refund Processing: 5-7 business days after inspection
Refunds are issued to the original payment method
Shipping costs are non-refundable unless the return is due to our error

Exchanges

If you need a different size, color, or model, please start a return as described above and place a new order. This ensures the fastest processing time.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery. Include photos of the damage and your order number. We will arrange a replacement or full refund, including return shipping costs.