FAQ - Frequently Asked Questions | MiniVibeCo

Frequently Asked Questions

Orders & Payment

How do I place an order?

Simply browse our collection, add items to your cart, and proceed to checkout. You can pay using major credit cards, debit cards, or PayPal.

Can I change or cancel my order?

We process orders quickly to ensure fast delivery. If you need to change or cancel an order, please contact us within 1 hour of placing it. After that, the order may already be in fulfillment.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, and PayPal. All payments are processed securely via Shopify Payments.

Shipping

How long does shipping take?

Standard shipping takes 5-8 business days. Express shipping (2-4 business days) is available at checkout. Processing time is 1-2 business days.

Do you ship internationally?

Currently we ship within the United States. International shipping may be available in the future.

How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. You can use this to track your package on the carrier's website.

Returns & Refunds

What is your return policy?

We offer a 30-day return window from the date of delivery. Items must be unused and in their original packaging. Please see our Refund Policy for full details.

How do I start a return?

Contact us at support@minivibeco.online with your order number and reason for return. We will provide return instructions within 24 hours.

When will I get my refund?

Once we receive your return, we will inspect the item and process your refund within 5-7 business days. The refund will be issued to your original payment method.

Products

Are your card holders MagSafe compatible?

Yes! All our card holders feature strong built-in magnets for secure MagSafe attachment. Check the product description for specific compatibility details.

Do your cables support fast charging?

Absolutely. Our USB-C cables support Power Delivery with speeds up to 240W on USB4 Pro models. Data transfer reaches up to 40Gbps on USB4 cables.

Are GaN chargers safe for my devices?

Yes, GaN (Gallium Nitride) chargers are safer and more efficient than traditional chargers. They run cooler, are more compact, and include overvoltage, overcurrent, and overheating protection.